Is this the same as reporting to the state?

No. We are independent advocates and can often resolve issues faster. We will explain when a formal state report is the right route.

Can you help before there is a problem?

Yes. Many families call us while they are still choosing a facility.

Rights

The ombudsman works for the resident. Not the facility, not the family, not the state. The resident.

What you get

Complaint investigation
We look into concerns about care, dignity, medication, food, staffing and discharge.
Resident rights education
Training for residents, families, and facility staff on what the law actually requires.
Care plan advocacy
Support at care plan meetings so the resident’s own preferences are heard and recorded.
Discharge and transfer appeals
Help when someone is being moved against their wishes or without proper notice.
Elder abuse awareness
Community education on recognising and reporting abuse, neglect and financial exploitation.

Residents of long-term care facilities in our service area, their families, and anyone with a concern about care.

Free and confidential. You may remain anonymous.

One call reaches every program. Family members can call on someone’s behalf with their permission.

How it works

Call
Describe what you have seen. Nothing is too small to ask about.
We listen and explain your rights
You decide what happens next. We do not act without consent.
We investigate
That usually means visiting, reviewing records and speaking with staff.
We work toward a resolution
And we follow up to make sure the fix actually held.